Software Developer (Jr) | Jan 2024 - April 2024

Exelaration / Arlington, VA

• Collaborated with clients to design and implement dynamic web applications, utilizing APIs to deliver personalized user experiences that enhance engagement and retention.
• Coordinated with cross-functional teams, including designers and copywriters, to deliver cohesive and impactful marketing materials aligned with strategic goals, leveraging tools like Miro and Google Workspace to streamline campaign planning and execution.
• Collaborated on the development of strategic guidelines for Generative AI adoption, ensuring alignment with user-focused objectives and operational efficiency.

Web Designer | July 2023 - Present

Freelance / Alexandria VA

• Designed and launched WordPress websites tailored to client branding and target audiences, improving user engagement and conversion rates through optimized SEO and content strategies.
• Troubleshot and resolved issues in digital campaigns, ensuring high-quality execution and minimal downtime.
• Built and optimized web assets, including landing pages, to ensure seamless user experiences and alignment with retention objectives.
• Increased client web traffic by 30% through SEO optimization and user-centric designs, resulting in improved retention and satisfaction.

Social Media Coordinator | 2020-2021

Empowerment Resource Center / Atlanta, GA

• Designed, curated and edited original Social Media content on multiple platforms using Canva and Adobe Suites to improve engagement by 15%.
• Created and maintained a shared scheduling and editorial calendar on Hootsuite notifying the team of future promotions.
• Developed creative and engaging Social Media content that was inclusive while promoting advocacy within the HIV community and the LGBTQ+ community.
• Analyzed KPIs, and tracked web analytics through Google Analytics for Instagram, Twitter and Facebook to identify high-performing trends for campaigns.

Inflight Services- Flight Attendant | 2016-2020

Delta Air Lines / Atlanta, GA

• Provided excellent customer service to 100+ passengers daily through inflight service while maintaining cabin safety and security and attending to routine passenger comfort needs.
• Attended workshops and trainings in customer support, conflict resolution tactics, relationship building skills and safety procedures to keep abreast of all new requirements and procedures.
• Collaborated with 5 crew members to create superior solutions, resulting in 96% customer reporting satisfaction.
• Maintained company records and reported flight irregularites including cabin disturbances or threats to flight safety and security.